We are NOT using the generic teamviewer, do not ask client install teamviewer. We are using a corporate version of teamviewer that gives us a customised solution.
Remember turn on Automatic Session Recording.
To start remote assistance – Use the following work flow:
Step 1 : Start remote assistance:
First send the following template via 0606006000:
support_remote_aboutIt will render the following message the following:
It appears that allowing us to connect to your computer remotely will be a more efficient way to help you solve the challenges you are currently facing. We use TeamViewers Corporate Solution to power our remote assistance, please download the customised software on your computer by visiting: *https://am.co.za/remote* which will download the software based on your operating system. It’s secure and lightweight, to see how it works, you can visit https://am.co.za/support/remote to learn more.
Please remember to stay close to your computer, that way you will be able to see how it is done, but also if I need some help you will be available.
Our customised app is small, and also has recording. You need to save the recording on your PC for at least 30 days in case there is any kinds of discrepancy, you will need the recording to proof otherwise
If client has teamviewer already installed, send this
support_remote_codeIt will render the following message the following:
If you have TeamViewer installed already, please close it first before running our Remote Assistance Software. Please send the *ID/Password* shown on the app, or simply send a photo, and also your *email address* (you will get a report once the remote session is completed), then I can connect to your computer and help you. Note that we will take control of your computer remotely, but we will need occasional assistance.
Step 2: You need to fill this form to start support
https://am.co.za/templates/support
Once connected to client computer, press [Win] + [R] to open Notepad app, and then paste [Win] + [v] the message in it
PLEASE NOTE: Our remote assistance is limited to getting the client’s machines back to work. this includes helping with like drivers, profiles, settings etc.
However – be sure that WE DO NOT HELP CLIENT ON ARTWORK DESIGN etc
Step3: Once assistance is done and successful
Paste this in the client note pad to prompt client review of your service:
Also open the client’s browser and visit amcc.co.za and wait for the review.
You will get rewarded R75 for every 5 star reviews, and R50 for 4 stars – so do your best to be friendly and helpful to client
All good reviews are here updated here – find your review and claim it with the remote assistance ID.
