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Remote assistance

Correct Remote Assistance Procedure

We are NOT using the generic teamviewer, do not ask client install teamviewer. We are using a corporate version of teamviewer that gives us a customised solution. Remember turn on Automatic Session Recording. To start remote assistance – Use the following work flow: Step 1 : Start remote assistance: First send the following template via 0606006000: […]

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6 April 2023 by Training

Machinery Service Engineers

How to Allow Automatic Remote Assistance Session Recording

Allow Automatic Session Recording We are using customized TeamViewer 12 for our remote assistance. Before you install, please ask management to create an account on TeamViewer for you as well as sign our corporation license to you, so there won’t be any time limit on usage. Switch on Automatic Recording Please switch on the automatic […]

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15 April 2021 by Training